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Ilja Nedilko

System Administrator // Ecommerce Analyst

About Me

Hello! I'm Ilja Nedilko. I've a long and extensive experience within the IT area (since 2004) mostly focused on application support, end user experience, workplace services, web development and system administration. I've system administration and development experience since 2013, mostly focused on Microsoft products and services.
Very good ability to learn, high productivity and maniacal commitment to intelligent and scientific technologies.
DevOps-mindset.
Always eager to learn more and keep up with the technology.

Age
29
Email
ilja@nedilko.net
Location
Tallinn, Estonia
Languages
Russian, Swedish, English

Professional Skills

IT Service Management
Cloud Computing
Integration
SQL
PowerShell
Python

Work Experience

E-commerce Analyst at Linde Europe North - Tallinn, Estonia
July 2020 - present
- Maintenance of 3rd party based e-commerce platform (based on HCL Commerce).
- Catalog management; publishing catalog items, image handling, product promotions, marketing activities.
- Backend web development of various e-commerce integrations using PHP, Python, SQL based databases, hosted on Azure PaaS.
- Business intelligence (sales performance KPI) and ad-hoc reporting support for internal stakeholders using Python frameworks, SQL based databases, Tableau.
- Technical incident management and vendor escalation management for platform related issues.
System Administrator at Linde Europe North - Tallinn, Estonia
October 2019 - June 2020
- Providing technical support to local and regional userbase.
- Product license management for external applications (incl. procurement, purchase order requests).
- Troubleshooting and escalation of 3rd party applications, legacy systems.
- In-house tools development using Python and PowerShell.
System Engineer at Fujitsu Sweden - Stockholm, Sweden
October 2013 - September 2019
- Providing technical expertise for the design, integration and maintenance of IT solutions.
- Installation, configuration and maintenance of Microsoft Windows Server 2008/2012/2016 in a multi-customer datacenter environment.
- Installation, configuration and maintenance of Microsoft Exchange Server and Microsoft Lync/Skype for Business Server for several enterprise customers.
- Pre-sale technical advisory for new customers and/or changes to existing service delivery.
- Web development and promotion of self-created applications (ordering portal; change management portal; other internal tools).
- Installation, maintenance, configuration of backup systems (primarily based on CommVault).
- Configuration, administration, technical advisory of cloud services (Microsoft Azure, Microsoft 365, Office 365).
- Installation, configuration and maintenance of single sign-on integrations using Microsoft ADFS (Active Directory Federation Services).
- Installation, configuration and maintenance of Linux-based infrastructure services.
- Systems maintenance, integration and development using PowerShell, HTML/CSS, JavaScript, PHP, MySQL.
- Troubleshooting and maintenance of system integrations, 3rd party applications, legacy systems, e-mail archiving solutions.
- 3rd line support incident/escalation management.
- Active participation in transition and transformation projects.
- Cooperation with the ITSM team, development or change of existing internal change/problem/incident management flows.
Service Desk Technician at Fujitsu Sweden - Stockholm, Sweden
February 2013 - September 2013
- Providing high quality customer service & technical support to enterprise customers via phone and e-mail, in both Swedish & English languages.
- Analyzing end-users issues and trying to solve them on first contact, otherwise act as SPOC (Single Point of Contact) and forward the issue as per procedures to another department(s).
- Working with Active Directory (AD) and administrating Windows Server 2003 & 2008 and Exchange Server 2007 & 2010.
- PowerShell & AD scripting.
- Monitoring on-going cases, provide updates to the end-user as quickly as possible.
- Monitoring & analyzing team’s results and provide feedback accordingly.
- Maintaining a Sharepoint-based knowledge base.
- Monitor & improve customer satisfaction, SLA and KPI targets.
- Participate in task force meetings in case of major incident, as well as weekly chief advisory board and monthly service delivery meetings with the customer(s). - Provide training and support to new employees.
Service Desk Technician at Fujitsu Estonia - Tallinn, Estonia
August 2011 - February 2013
- Providing high quality customer service & technical support to enterprise customers via phone and e-mail, in both Swedish & English languages.
- Analyzing end-users issues and trying to solve them on first contact, otherwise act as SPOC (Single Point of Contact) and forward the issue as per procedures to another department(s).
- Working with Active Directory (AD) and administrating Windows Server 2003 & 2008 and Exchange Server 2007 & 2010.
- PowerShell & AD scripting.
- Monitoring on-going cases, provide updates to the end-user as quickly as possible.
- Monitoring & analyzing team’s results and provide feedback accordingly.
- Maintaining a Sharepoint-based knowledge base.
- Monitor & improve customer satisfaction, SLA and KPI targets.
- Participate in task force meetings in case of major incident, as well as weekly chief advisory board and monthly service delivery meetings with the customer(s). - Provide training and support to new employees.
Technical Support Analyst at Arvato Services Estonia - Tallinn, Estonia
January 2011 - August 2011
During my time at Arvato, I worked with two different projects; Microsoft End User Fulfillment & ASUS. Main responsibilities/tasks were:
- Delivering high quality customer service to customers by phone and e-mail in English, Swedish and Russian; handle their inquiries regarding software replacement, order status, general marketing inquires and complaints.
- Troubleshooting customers issues with different products (notebooks, routers, PDAs, etc.) in Swedish and English languages, over the phone and by e-mail.
Technical Support Analyst at Transcom Estonia - Tallinn, Estonia
August 2010 - January 2011
- Troubleshooting customers technical issues with their GPS devices (handheld, mobile software, PC suite, etc.) in Swedish, English and Russian, over the phone and by e-mail.
- Managing cases using a Customer Relationship Management system; MS Dynamics CRM.
- Escalating issues as needed and maintained communication with customer and technical teams (Tier II).
- Contributing to the knowledge base by adding useful hints & tips, customer feedback, screenshots, update existing procedures, etc.
Web Developer at TALK.EE - Haparanda, Sweden
June 2006 - September 2009
- Designing, implementing and maintaining a web chat using HTML/CSS, PHP, JavaScript, MySQL and AJAX (asynchronous communication between server and end-user).
- Implementing functionality including: automatic flood and spam protection, curse word protection, hierarchical user privileges, reporting and mass account management, as well as coordinating efforts of a web designer and chat support operators.
- Tracking users complaints and suggestions through live chat, e-mail and a bulletin (forum).
- Promoting the website using banner exchange networks, search engines, link catalogs and sold banner ad-space.
Web Developer / Transportation Helper at Huonekalukirppis "Lion" - Haparanda, Sweden
December 2006 - July 2009
- Managing the inventory of the shop, and helping with its transportation to a large amount of customers in various locations in Finland and Sweden.
- Creating and maintaining a website using HTML/CSS, PHP, JavaScript, maintain its MySQL-database, implement an administrator's section.
- Promoting the website using banner exchange networks, search engines, link catalogs, etc.

Education & Certifications

MCP Microsoft Certified Professional Issued August 2013
Credential Identifier Credential ID E368-8211
MTA Microsoft Technology Associate Issued August 2013
MTA Microsoft Technology Associate: Networking Fundamentals
MTA Microsoft Technology Associate: Security Fundamentals
MTA Microsoft Technology Associate: Windows Operating System Fundamentals
MTA Microsoft Technology Associate: Windows Server Administration Fundamentals
Power Searching with Google Issued July 2012