Ilja Nedilko

IT Application Specialist

Linde Europe North · Tallinn, Estonia

• Supporting Internet-facing applications with SAP integration, ensuring seamless data flow and system reliability.
• Daily operations including incident and problem management, maintaining high availability and quick resolution times.
• Development of new API endpoints and integrations to extend business capabilities and automate workflows, including pricing matrix pipelines and call-centre telemetry ingestion via Azure Functions (C#) into Azure SQL.
• Built and maintain a geospatial gas automat inventory dashboard (PHP, Leaflet.js, Python, SQLite) with real-time stock tracking across 5 markets and monitoring integration.
• QA test automation for enterprise applications using Playwright & Python, covering login workflows, order validation, and screenshot evidence capture.
• Internal tooling and automation library (Python, PowerShell) covering Azure AD/MS365 administration, Tableau report management, EDI/invoice data processing, and DuckDB-based analytics.
• Built MCP (Model Context Protocol) servers and tool integrations to expose internal systems to LLM agents, enabling agentic workflows over existing APIs and data stores.
• Designed and operated agentic workflows for support automation and developer productivity (multi-agent task delegation, tool-use loops, structured retrieval).
• LLM-assisted development for code generation, refactoring, code review, and incident triage — applied to PHP, Python, PowerShell, and C# codebases.

Electronic Data Interchange (EDI) Specialist

Linde Europe North · Tallinn, Estonia

• Led the end-to-end implementation and troubleshooting of EDI integrations, with a primary focus on Peppol, EDIFACT, and UBL standards, including integration with third-party systems such as SAP ERP.
• Managed the complete configuration and troubleshooting of EDI workflows, ensuring accurate data exchange across all phases from procurement to invoicing.
• Set up e-commerce punchout catalogs, enabling efficient and automated procurement processes for customers.
• Coordinated and executed EDI projects, facilitating communication between vendors and customers.
• Oversaw change management for EDI projects, both internally and externally, to ensure smooth transitions.
• Developed workflows using Microsoft Power Platform, plus custom scripts in Python and PHP, to enhance EDI system functionality and automate routine processes.
• Managed daily EDI operations, including incident management and resolution, while supporting customer service, sales, and other business units.

Ecommerce Analyst

Linde Europe North · Tallinn, Estonia

• Maintained and managed an e-commerce platform (HCL Commerce).
• Catalog management: publishing items, image handling, product promotions, marketing activities.
• Developed backend web integrations using PHP, Python, SQL-based databases, and Azure PaaS.
• Troubleshot backend issues connected to the platform, which integrated with the SAP ERP system.
• Provided BI (sales performance KPI) and ad-hoc reporting using Python, SQL, and Tableau.
• Managed technical incidents and coordinated with vendors to resolve platform-related issues.

System Administrator

Linde Europe North · Tallinn, Estonia

• Stepped in to assume technical responsibilities for a previous team member, ensuring continuity of vital tasks and projects.
• Introduced structure and organization to a department that had previously lacked an established framework.
• Overhauled and rewrote documentation, improving clarity for team members.
• Provided guidance and proposals on implementing efficient structures within software license management.
• Maintained a comprehensive list of custom applications, ensuring accurate records and easy access.
• Coordinated software needs and requirements with business users to better align technology with goals.
• Served as the primary contact with external vendors and providers for software purchases and licensing.
• Troubleshot and resolved software issues, including legacy applications with limited documentation.
• Developed custom tools and scripts using Python and PowerShell to enhance system capabilities.

System Engineer

Fujitsu Sweden · Stockholm, Sweden

• Technical expertise for the design, integration and maintenance of IT solutions.
• Install/configure/maintain Microsoft Windows Server 2008/2012/2016 in a multi-customer datacenter.
• Install/configure/maintain Microsoft Exchange Server and Microsoft Lync/Skype for Business for several enterprise customers.
• Pre-sale technical advisory for new customers and for changes to existing service delivery.
• Web development and promotion of self-created applications (ordering portal, change management portal, internal tools).
• Install/maintain/configure backup systems (primarily CommVault).
• Cloud configuration, administration, technical advisory (Azure, Microsoft 365, Office 365).
• Install/configure/maintain single sign-on integrations using Microsoft ADFS.
• Install/configure/maintain Linux-based infrastructure services.
• Systems maintenance, integration and development using PowerShell, HTML/CSS, JavaScript, PHP, MySQL.
• Troubleshooting of system integrations, 3rd party applications, legacy systems, e-mail archiving solutions.
• 3rd line support incident/escalation management.
• Active participation in transition and transformation projects.
• ITSM cooperation: development or change of internal change/problem/incident management flows.

Service Desk Technician

Fujitsu Sweden · Stockholm, Sweden

• High-quality customer service & technical support to enterprise customers via phone and e-mail, in Swedish & English.
• Analyze end-user issues and resolve on first contact, otherwise act as SPOC and forward as per procedure.
• Working with Active Directory and administrating Windows Server 2003 & 2008 and Exchange Server 2007 & 2010.
• PowerShell & AD scripting.
• Monitor on-going cases, provide updates to end-users as quickly as possible.
• Monitor & analyze team results and provide feedback accordingly.
• Maintain a SharePoint-based knowledge base.
• Monitor & improve customer satisfaction, SLA and KPI targets.
• Participate in task force meetings during major incidents, plus weekly chief advisory board and monthly service delivery meetings.
• Provide training and support to new employees.

Service Desk Technician

Fujitsu Estonia · Tallinn, Estonia

• High-quality customer service & technical support to enterprise customers via phone and e-mail, in Swedish & English.
• Analyze end-user issues and resolve on first contact, otherwise act as SPOC and forward as per procedure.
• Working with Active Directory and administrating Windows Server 2003 & 2008 and Exchange Server 2007 & 2010.
• PowerShell & AD scripting.
• Monitor on-going cases, provide updates to end-users as quickly as possible.
• Maintain a SharePoint-based knowledge base.
• Monitor & improve customer satisfaction, SLA and KPI targets.
• Participate in task force meetings during major incidents.
• Provide training and support to new employees.

Technical Support Analyst

Arvato Services Estonia · Tallinn, Estonia

Worked on two parallel projects — Microsoft End User Fulfillment and ASUS:

• Delivering high-quality customer service in English, Swedish and Russian; handling inquiries on software replacement, order status, marketing inquiries and complaints.
• Troubleshooting customer issues with notebooks, routers, PDAs and other devices in Swedish and English, by phone and e-mail.

Technical Support Analyst

Transcom Estonia · Tallinn, Estonia

• Troubleshooting customer technical issues with GPS devices (handheld, mobile software, PC suite) in Swedish, English and Russian.
• Managing cases using a CRM (MS Dynamics CRM).
• Escalating issues as needed and maintaining communication with customers and Tier II teams.
• Contributing to the knowledge base — hints & tips, customer feedback, screenshots, procedure updates.

Web Developer

TALK.EE · Haparanda, Sweden

• Designing, implementing and maintaining a web chat using HTML/CSS, PHP, JavaScript, MySQL and AJAX.
• Implementing functionality including automatic flood and spam protection, curse-word protection, hierarchical user privileges, reporting and mass account management; coordinating efforts of a web designer and chat support operators.
• Tracking user complaints and suggestions through live chat, e-mail and a forum.
• Promoting the website using banner exchange networks, search engines, link catalogs and sold banner ad-space.