Ilja Nedilko

Current role

• Own support, incident and problem management for internet-facing, SAP-integrated business applications.
• Build API integrations and automation pipelines, including pricing-matrix processing and call-centre telemetry ingestion through Azure Functions (C#) into Azure SQL.
• Built and maintain a geospatial inventory dashboard for propane vending machines, showing live stock levels across five markets, with monitoring integration (PHP, Leaflet.js, Python, SQLite).
• Create repeatable QA, reporting and operational tooling with Playwright, Python and PowerShell for Azure AD/Microsoft 365 administration, Tableau report management, EDI/invoice data processing and DuckDB-based analytics.
• Build MCP servers and agentic workflows that give LLM tools access to internal business systems through their existing APIs.
• Use LLM-assisted development daily for code generation, refactoring, code review and incident triage across PHP, Python, PowerShell and C# codebases, with per-repository agent instructions covering security boundaries and testing.

2 yrs 2 mos

• Led the end-to-end implementation and troubleshooting of EDI integrations, with a primary focus on Peppol, EDIFACT, and UBL standards, including integration with third-party systems such as SAP ERP.
• Configured and troubleshot EDI workflows from procurement to invoicing, and managed daily EDI operations including incident management for customer service, sales, and other business units.
• Set up e-commerce punchout catalogs, enabling efficient and automated procurement processes for customers.
• Coordinated EDI projects between vendors and customers, and oversaw change management to ensure smooth transitions.
• Developed workflows using Microsoft Power Platform, plus custom scripts in Python and PHP, to enhance EDI system functionality and automate routine processes.

2 yrs 2 mos

• Maintained and managed an e-commerce platform (HCL Commerce).
• Managed the catalog: publishing items, image handling, product promotions, marketing activities.
• Developed backend web integrations using PHP, Python, SQL-based databases, and Azure PaaS.
• Troubleshot backend issues connected to the platform, which integrated with the SAP ERP system.
• Provided BI (sales performance KPI) and ad-hoc reporting using Python, SQL, and Tableau.
• Managed technical incidents and coordinated with vendors to resolve platform-related issues.

8 mos

• Stepped in to assume technical responsibilities for a previous team member, introducing structure and organization to a department that had previously lacked an established framework.
• Overhauled and rewrote documentation, improving clarity for team members.
• Managed software license management structures, custom application records, vendor and provider contacts, and software coordination with business users.
• Troubleshot and resolved software issues, including legacy applications with limited documentation.
• Developed custom tools and scripts using Python and PowerShell to enhance system capabilities.

6 yrs

• Provided technical expertise for the design, integration and maintenance of IT solutions, including Microsoft Windows Server 2008/2012/2016 in a multi-customer datacenter.
• Installed, configured and maintained Microsoft Exchange Server and Microsoft Lync/Skype for Business for several enterprise customers.
• Administered and advised on Azure, Microsoft 365, and Office 365 cloud configuration.
• Installed and maintained single sign-on integrations using Microsoft ADFS and Linux-based infrastructure services.
• Installed, maintained and configured backup systems, primarily CommVault.
• Developed and promoted self-created internal web tools (ordering portal, change management portal) using PowerShell, HTML/CSS, JavaScript, PHP, MySQL.
• Provided 3rd line support and incident/escalation management, troubleshooting system integrations, 3rd-party and legacy applications, and e-mail archiving solutions; also pre-sale technical advisory and participation in transition/transformation projects and ITSM process work.